FREQUENTLY ASKED QUESTIONS

Registration & My Account

Yes, we don’t offer shopping as guest. You can also log in using your Facebook and Gmail id to shop at www.nehamta.com.

To register, please click on the registration link on our website. After your registration is complete, you are entitled to receive regular updates and can avail all of the services offered at www.nehamta.com.

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Absolutely. Please see our Privacy Policy to know more.

There are no charges for registration on www.nehamta.com.

No, a secure registration never expires.

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be sent to you via email to your registered email id.

Yes, you can edit your personal information in the “My Account” section.

Delivery

Courier companies usually call the customer to check their availability. In case the delivery fails, the order can be re-dispatched after taking appropriate instructions from the customer.

Yes, you can change the shipping address before your order gets shipped. Kindly contact our Customer Support team immediately to ensure it is changed before the dispatch.

Kindly read the Return Policy section under RETURNS & EXCHANGE.

No. You have to place separate orders for different shipping addresses.

You will receive an email with courier details once your order is dispatched from our facility. You can track your order status using the same details on the respective courier partner’s website.

We deliver within 6-7 business days.

If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery.

Order & Payments

We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking and cash on delivery for order where shipping address is India.

We do not store/retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.

If the product you ordered is out of stock, you will be informed immediately and we will refund the full amount in your account.

No, there’s no limit.

Yes, you may cancel an order fully or partially within 24 hours of placing the order. You may get in touch with our Customer Support team to take further steps.

If you notice that your order is damaged or tampered, kindly refuse to accept the delivery and return it to the courier personnel with the original packaging material. Request you to get in touch with our Customer Support team immediately and we would be more than happy to exchange the garment for you.

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